Support Resources
Welcome to EvenBetter’s Support & Trust Hub, your one-stop resource for valuable information about our customer support, security commitments, and real-time application status.
Our team is available during business hours (Monday–Friday, 9:00am–6:00pm AEST) and we uphold clear Service Level Agreements (SLAs) to ensure timely responses and resolutions. For the fastest support, we encourage you to contact your dedicated EvenBetter Account Manager first, who will guide you to the right resources or escalate issues as needed.
Additional information
Incident Reporting
This page is where you can check the real-time health and availability of the EvenBetter platform. It provides live updates on system performance, planned maintenance, and any incidents, so you’re always informed and can trust the reliability of our service.
Contact Support
Use this email address to contact our support staff and we will be in touch with you as soon as possible.
Cybersecurity
Our trust centre provides a clear view of EvenBetter’s security and compliance practices. Powered by Vanta, it’s where we share our certifications, policies, and controls to give you confidence in how we protect your data.